Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean
Great location
Slow service
Not in city center
7.6/10
Very good
Rooms
7.9
Location
7.7
Service
7.4
Dining
8.1
Guest reviews
7.6/10
based on 10 reviews
7.8
7.8/10 based on 23 reviews
Jack
United States,
May
2024
7.8/10
I had a pleasant stay at the hotel. The rooms were like a small suite, spacious, and cleaned daily. The service was warm and friendly, making it easy to communicate with the English-speaking staff. The location, although not in the city center, was near the largest park in the city, offering some attractiveness. The dining experience was satisfying with choices ranging from Western to Asian cuisine. The facilities were convenient and overall, I found good value for the money.
Rooms
8.0
The rooms were spacious, clean, and felt like a small suite.
Service
9.0
The staff was well-versed in English, creating an easy and enjoyable conversation.
Location
7.0
The hotel is not in the city center but just a short taxi ride away. It's near the largest park in the city, offering some attractiveness.
Dining
8.0
The dining options catered to both Western and Eastern cuisine, providing a satisfying breakfast experience.
Facilities
7.0
The hotel's facilities were convenient and met my needs during the stay.
Robert
United Kingdom,
March
2024
8.2/10
My stay at this hotel was truly Sheraton quality. The room was spacious, clean, and full of all the amenities you'd expect from a five-star outfit. The efficient air conditioning system managed to balance the imperfectly insulated room window. However, I did face the same problem over the two days with the insulation.
Rooms
8.0
The rooms were spacious, clean, and equipped with all expected amenities.
Service
7.0
The service was really good, and the staff was proactive in addressing issues once they were raised.
Location
8.0
The location seemed quite convenient, and the hotel offered a beautiful garden and food options.
Dining
9.0
The dining experience was excellent, catering to both Western and Eastern cuisine, making it perfect to start the day.
Facilities
9.0
The facilities were top-notch, enhancing the overall stay experience.
Edward
United Kingdom,
March
2024
7.0/10
I had a mixed experience at this hotel. The room was spacious, clean, and filled with all the amenities I would expect from a five-star property. However, the rooms were showing signs of age. The service was a bit slow in restocking until prompted by a guest, but the staff overall were very helpful. The location, while grand, felt small compared to other Chinese hotels, and it wasn't close to shopping or dining options. On the upside, it offered a lovely view of the river from the large park nearby. The dining options were good but not exceptional, with choices for both Asian and Western palates. The facilities were decent, though some areas could use updating.
Rooms
8.0
The room was spacious, clean, and full of amenities, but showed signs of age.
Service
7.0
The service was a bit slow in restocking but the staff were generally helpful.
Location
6.0
The location, though grand, felt small compared to other Chinese hotels and wasn't conveniently close to shopping or dining options. On the bright side, it offered a view of the river from the nearby park.
Dining
7.0
The dining experience was good, offering a variety of Asian and Western choices.
Facilities
7.0
The facilities were decent, though some areas could use updating.
Russell
United Kingdom,
March
2024
8.2/10
I was staying in the club room on the 6th floor, which was a good option for a small breakfast or a drink after work. The room was comfortable, cleaned daily, had hot water, and a good-sized bath. The hotel is clean and comfortable with friendly staff, but the service can be slow in restocking until prompted. The location, although not in the city center, is impressive with a beautiful garden and convenient access to the largest park in the city.
Rooms
8.0
My room on the 6th floor was comfortable and cleaned daily.
Service
7.0
The service was very polite and helpful but can be slow in restocking.
Location
9.0
The location is impressive with a beautiful garden and close to the city's largest park.
Dining
8.0
The dining offered a good selection of Asian and Western items.
Facilities
9.0
The hotel offers various services such as room service, car hire, dry cleaning, and laundry.
Clean
Slow service
Rodney
United States,
February
2024
8.2/10
Staying in the club room on the 6th floor meant my room was modern enough for a comfortable stay. However, not having an option to store my unpacked items while working was a bit inconvenient. The service was warm and friendly for the most part with some slight pushiness from staff. The location near a large park was convenient for my visits to clients. The dining experience was impressive overall, but there were some issues with readiness at times. The facilities were well-maintained and offered a relaxing atmosphere.
Rooms
8.0
The modern room on the 6th floor provided a comfortable stay.
Service
7.0
The service was warm and friendly overall, with occasional pushiness.
Location
9.0
The hotel's location near the largest park in the city was convenient for my client visits.
Dining
8.0
The dining experience was impressive overall, but had some issues with readiness.
Facilities
9.0
The well-maintained facilities provided a relaxing atmosphere.
Graham
United Kingdom,
January
2024
7.8/10
The hotel offers a good option for a small breakfast or drink after work, with typical Sheraton-style rooms. However, the reception service was slow during my two-day stay. The staff were friendly and ready to serve, yet there were some issues with communication and speed of service. The location was perfect for my business visits, with warm furnishings and exceptionally polite personnel. The dining experience was impressive overall, but there was a morning with incomplete offerings. The facilities were well-equipped, although there might be minor improvements needed.
Rooms
7.0
The Sheraton-style rooms with king-size bed were comfortable and suitable for a short stay.
Service
7.0
The staff were friendly and willing to help, but the service was a bit slow at times.
Location
9.0
The location was perfect for my business visits, with easy access to the city center and a warm atmosphere.
Dining
8.0
The dining options were varied and satisfying, with some minor inconsistencies on one occasion.
Facilities
8.0
The hotel facilities were sufficient for my needs, but there were some minor areas that could be improved.
Convenient location
Slow service
James
United States,
December
2023
7.4/10
The hotel offers spacious and comfortable rooms with a typical Sheraton style king-size bed, cleaned daily, providing hot water and a good-sized bath. The rooms are big, nicely decorated; however, they lack value for money compared to similar options. The service is friendly and helpful, although some staff members should improve their competency and admit mistakes more openly. The location is perfect for specific business visits, but not ideal for convenient access to shopping areas or dining options. The dining experience is impressive overall, offering a variety of Asian and Western choices at a reasonable price below RMB 300 per person. The hotel facilities are adequate but somewhat lacking in terms of modern amenities.
Rooms
8.0
The room was comfortable and cleaned daily with hot water and a good-sized bath.
Service
7.0
The cleaning staff was friendly and ready to serve but should work on improving competency and admitting mistakes openly.
Location
6.0
The location was perfect for business visits but lacked nearby shopping and dining options.
Dining
9.0
The dining options were impressive, featuring a variety of Asian and Western choices at a good value price below RMB 300 per person.
Facilities
7.0
The hotel facilities are adequate but could benefit from more modern amenities.
Johnny
United States,
December
2023
8.6/10
My stay at the hotel was fantastic! The rooms were spacious with a king-size bed, typical Sheraton style, and very big bathroom. The buffet dinner in the evenings was super, offering plenty of space and delicious options. The service was up to international Sheraton standards, with friendly staff available for room service, car hire, dry cleaning, and laundry. The location was perfect for me, visiting two of my clients in Beijing and Shanghai, and I found the beautiful garden with small lakes very relaxing. The dining experience was impressive, except for one morning when some items were not ready. Overall, a great choice in Jiangyin.
Rooms
8.0
The rooms were spacious, with a king-size bed and a very big bathroom, typical Sheraton style.
Service
9.0
The service was up to international Sheraton standards, and the staff was really friendly.
Location
9.0
The hotel's location in Jiangyin was perfect for me, with a beautiful garden and a romantic scenario to relax in.
Dining
8.0
The dining options were impressive, with a variety of choices, including options for Western guests.
Facilities
9.0
The facilities were great, offering everything I needed for a comfortable stay.
John
United Kingdom,
July
2023
7.6/10
The hotel offers spacious, clean rooms with all the necessary amenities you'd expect. The service was friendly overall, but slow in restocking until addressed. The location is convenient with a lovely garden, though not close to shopping areas. Dining options were good with an occasional delay in service. The facilities are well-kept and satisfactory.
Rooms
8.0
The room was spacious, clean, and full of amenities.
Service
7.0
The service was friendly overall.
Location
8.0
The location is convenient with a beautiful garden.
Dining
7.0
The dining experience was good with occasional delays.
Facilities
8.0
The facilities are well-kept.
David
United States,
June
2023
7.4/10
I had a mixed experience at the hotel. The rooms, in typical Sheraton style with a king-size bed, were comfortable and cleaned daily, but the air conditioning system struggled through the imperfectly insulated room window. The service was a bit pushy at times, especially with unnecessary champagne offers, but the staff was very helpful overall. The location was convenient for my business needs, although not close to shopping or restaurants. The dining options were impressive, catering to both Asian and Western tastes. The facilities were good, but there were some issues with readiness in the morning.
Rooms
8.0
The room with a king-size bed was comfortable and cleaned daily with good-sized bath amenities.
Service
7.0
The service was a mix of pushy experiences and genuine helpfulness, but the staff knew me by name even on my first visit.
Location
6.0
The location was ideal for my business trip, although not near shopping or dining spots.
Dining
9.0
The dining options were impressive, offering a variety of choices for both Asian and Western palates.
Facilities
7.0
The hotel offers convenient facilities, but there were occasional delays and unpreparedness in the morning.